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Support Chat
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Team Inbox
Manage all your WhatsApp customer conversations in one collaborative inbox with SEWS.ai. Respond in real time, assign chats to team members, take over conversations from chatbots, and resolve customer enquiries efficiently—all from one place.
How to Use the SEWS Team Inbox
Follow these simple steps to manage customer conversations, collaborate with your team, and resolve enquiries efficiently using the SEWS.ai Team Inbox.
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Open the Team Inbox
Log in to SEWS.ai and navigate to the Inbox section to access customer conversations.
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Find & Filter Conversations
Search by customer name or mobile number and filter chats by status to find relevant enquiries quickly.
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Reply to Customers
Open a conversation, review the chat history, and respond using the message composer with available attachments or quick replies.
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Review Customer Details
View contact information, activity status, tags, attributes, and conversation timelines to understand customer needs.
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Assign & Resolve Enquiries
Assign conversations to the appropriate team members, track pending queries, and provide timely support until issues are resolved.
Why WhatsApp Marketing in 2026?
WhatsApp is the One Platform that brings together Actionable Notifications & Customer Support!
98%
Open Rates
45-60%
Click Rate
2.60Bn+
Active Users
70%
Engagement Rate
Everything in your inbox
Live chat, team tools, and customer context — all the capabilities your support and sales team needs.
Ready to Get Started with SEWS.ai?
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